Surface Laptop Warranty Information
Everything you need to know about Microsoft Surface Laptop warranty coverage, duration, what's covered, and how to file a claim.
What's Covered
The Microsoft Surface Laptop warranty covers these issues under normal use conditions:
- Hardware defects in display and touchscreen
- Keyboard and trackpad failures
- Battery defects (not normal degradation)
- Port and connector defects
- System board failures
What's NOT Covered
The following are typically excluded from warranty coverage:
- Accidental damage (unless Microsoft Complete)
- Software issues and OS problems
- Battery wear from normal use
- Cosmetic damage
- Third-party accessory damage
How to Check Your Warranty Status
- Visit account.microsoft.com/devices to check warranty
- Sign in with the Microsoft account linked to your device
- Find your serial number in Settings → System → About
- Contact Microsoft Support for warranty verification
How to Claim Your Warranty
- Submit a service order at support.microsoft.com
- Visit a Microsoft Store (where available)
- Call Microsoft Support at 1-800-642-7676 (US)
- Ship your device to Microsoft using the prepaid label
- Microsoft typically ships a replacement rather than repairing
Your Warranty Rights by Region
Beyond the manufacturer warranty, you may have additional legal rights depending on where you live.
European Union
EU law guarantees a minimum 2-year legal guarantee on all consumer goods. Sellers are responsible for any defect that becomes apparent within 2 years of delivery. In the first year, defects are presum...
United States
The US does not mandate a minimum warranty period. The Magnuson-Moss Warranty Act regulates how warranties must be presented but does not require manufacturers to offer them. Implied warranties under ...
United Kingdom
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. You can claim for up to 6 years in England and Wales (5 years in Scotland). Within the fir...
Australia
Australian Consumer Law provides automatic consumer guarantees that cannot be excluded. Products must be of acceptable quality, fit for purpose, and match their description. The guarantee period is ba...
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